01. About Jwalin Jewels
Q. What makes Jwalin Jewels different from other jewellery brands?
At Jwalin Jewels, we specialize in custom-made, lab-grown diamond jewellery with unique designs, perfect finishing, ethical sourcing, and affordable pricing. Our pieces offer the brilliance of diamonds with a sustainable and responsible approach.
Q. Which is your main expertise, Natural or lab-grown diamond jewelry?
Our main expertise is in Natural diamond jewelry, as we have been for 30 years, yet with the flow of time, we have updated with the need for lab-grown diamond jewelry to serve any class of budget. They both are 100% authentic, certified, and excellent cut and polished.
02. Shipping & Delivery
Q. Do you offer worldwide shipping?
Yes, we provide secure and insured worldwide shipping. Delivery times may vary depending on your location.
Q. How long does shipping take?
Domestic orders usually take 3-5 business days, while international orders may take 10-15 business days.
Q. Is my order insured during shipping?
Yes, all shipments are fully insured to ensure safe and secure delivery.
03. Orders & Customization
Q. Can I customize my jewellery?
Absolutely! We specialize in custom-made jewellery tailored to your style and preferences. Through our Virtual Live meeting facility, you can share your design vision, and our expert craftsmen will transform it into a stunning reality.
Q. How long does it take to create a custom jewellery piece?
Custom orders typically take 2-4 weeks, depending on the complexity of the design. We ensure precision and perfection in every piece.
04. Returns & Exchanges
Q. What is your return/exchange policy?
We offer a 30-day return/exchange policy on non-customized jewellery. Custom made pieces are non-returnable but can be resized or adjusted if needed.
Q. What if my jewellery doesn't fit?
We offer complimentary resizing for rings and bracelets within 15 days of delivery. Contact our team for assistance.
05. Certification & Quality
Q. Are your diamonds certified?
Yes, all our lab-grown diamonds come with authentic certification from internationally recognized gemological labs such as GIA, IGI, HRD etc.
Q. What materials do you use?
We use 18K, 14K & 10K gold, platinum, and high-quality lab-grown diamonds to ensure luxury with durability.
06. Support & Assistance
Q. How can I contact Jwalin Jewels for assistance?
You can reach us via:
📧Email: info@jwalinjewels.com
📞Phone/WhatsApp: +91 63513 78977
💬Live Chat: Available on our website
Q. Do you offer after-sales services?
Yes! We provide cleaning, polishing, repairs, and resizing services to ensure your jewellery stays as stunning as ever.
07. Payment & Pricing
Q. What payment methods do you accept?
We accept credit/debit cards, net banking, UPI, and digital wallets for a seamless shopping experience.
FAQs
Do you accept custom orders?
We specialize in crafting exquisite bespoke jewellery tailored to your unique style and preferences. Whether you have a specific design in mind or need expert guidance to create the perfect piece, our
dedicated team is here to bring your vision to life. Simply contact us at info@jwalinjewels.com or fill out our custom design form [HERE]. Please note that custom orders are made exclusively for you and are non-refundable, except
in the rare case of a defect. Should that happen, we are fully committed to
remaking the piece to meet our high standards.
What is the processing or making time for orders?
Our standard order processing time is usually 15-20 working days before shipping. However, this may vary
depending on the specific product. To ensure transparency, we’ve included the estimated shipping dates on each product page, giving you a clear idea of when to expect your order. If you have any questions or need more details about a particular product’s processing time, feel free to reach out—we’re always happy to assist!
Do you accept returns?
We offer a 30-day return policy on all listed items and 0pre-made designs, starting from the date of delivery. However, custom-made
pieces are non-returnable. If adjustments or resizing are required, we’ll be happy to assist you.
How can I find my ring size at home?
At Jwalin Jewels, we use the international standard ring sizing system, so you can simply order using your known ring size -no need for a specific format. If you're unsure about your size, our 'Find Your Ring Size' page provides easy-to-follow guidance to help you measure accurately at home, ensuring the perfect fit for your jewellery.
Do you offer engraving services?
You can personalize your jewellery with engraving for free..! Simply provide your engraving details when placing your order. If you decide to add engraving afterward, just email us your request before your order is shipped. We’ll make sure your piece is uniquely yours!
How can I connect with JwalinJewels?
You can stay connected with Jwalin Jewels in multiple ways!
✨ Follow us on Instagram @jwalinjewels for the latest designs and inspirations.
📩 Email us at info@jwalinjewels.com for inquiries or custom requests.
📞 Need immediate assistance? Call us at +91 6351378977—we’re happy to
help!
We’re always here to bring your dream jewellery to life!
Do you offer a warranty?
However, our warranty does not cover:
🔹 Wear and tear, loss of gemstones, theft, or loss of the jewellery.
🔹 Damage due to lack of necessary repairs to maintain integrity.
Common issues not considered manufacturing defects:
❌ Metal discoloration from chemicals, makeup, pools, or bathing.
❌ Normal wear of prongs and precious metals (may need restoration over time).
❌ Prong damage from daily use, which may lead to gemstone loss.
❌ Loss of gemstones due to wear or accidental damage.
Our warranty covers manufacturing defects, ensuring your jewellery is flawless when you receive it. For everyday wear and accidental damage, regular care and maintenance are advised.
Are all your jewelry pieces made of solid or plated metal?
Absolutely! At Jwalin Jewels, we are committed to using only the highest quality materials. Whether it's silver,
10k, 14k, 18k gold, or platinum, every piece is crafted from solid precious metals—never plated.
💎 Each jewellery piece is stamped with a purity mark, guaranteeing authenticity and excellence.
✨ Our commitment to quality ensures durability and lasting value in every creation.
When you choose Jwalin Jewels, you're investing in timeless craftsmanship that stands the test of time.
What is a lab-grown diamond or lab-created diamond?
Lab-grown diamonds—also known as lab-created, conflict-free, eco-friendly, or CVD diamonds—are real diamonds
produced in a controlled lab environment. They start from a carbon seed and are grown under conditions that replicate the natural diamond formation process.
✨Ethical & Sustainable: Unlike mined diamonds, lab-grown diamonds are free from concerns like human rights violations and environmental damage.
💎100% Authentic: They possess the same brilliance, durability, and composition as natural diamonds.
🌱Responsibly Crafted: Our manufacturing unit ensures these diamonds are ethically sourced, offering a sustainable and conscious choice.
Do you offer lab-grown diamonds?
Yes! We proudly offer lab-grown diamonds and exquisite jewellery featuring them. Our collection includes both CVD (Chemical Vapor Deposition) and HPHT (High Pressure High Temperature) diamonds, ensuring a variety of high-quality options.
💎 Certified Authenticity: Every lab-grown diamond is certified by renowned
institutions like GIA (Gemological Institute of America) and IGI (International Gemological Institute).
✨ Uncompromised Quality: These certifications guarantee that you receive only the finest diamonds, backed by trusted industry expertise.
With Jwalin Jewels, you can shop confidently, knowing your diamond is both genuine and of the highest standard!
Do lab-grown diamonds test the same as natural diamonds or moissanite?
Lab-grown diamonds, whether created through CVD (Chemical Vapor Deposition) or HPHT (High Pressure High Temperature), have the same chemical composition and appearance as natural diamonds.
🔹 HPHT Diamonds: May sometimes test as moissanite due to limitations in certain diamond testers.
🔹 CVD Diamonds: Typically test as diamonds on standard thermal and diamond testers.
For accurate verification, top gemological labs like GIA (Gemological Institute of America) and IGI (International Gemological Institute) use advanced testing methods to distinguish between natural, CVD, and HPHT diamonds. Their certifications provide absolute authenticity and assurance of your diamond's true nature.
Are lab-grown diamonds real?
They share the same physical, chemical, and optical properties as natural diamonds, including their brilliance, fire, and sparkle.
✨ Scientifically Advanced: Created in a controlled lab environment, they are a true marvel of innovation.
💎 Indistinguishable to the Eye: Even experts can’t tell them apart without specialized testing.
🔬 Certified Authenticity: Only top gemological labs like GIA, IGI, and SGL
have the technology to differentiate between lab-grown and natural diamonds.
With lab-grown diamonds, you get pure diamond beauty—ethically and sustainably!
Do you offer Natural Diamond Jewelry?
Absolutely! At Jwalin Jewels, we offer an extensive collection of loose natural diamonds and natural diamond jewellery as we are mainly expertise for Natural Diamond Jewelry since 30 years.
💎 Variety & Precision: Our collection features natural diamonds in various cuts and shapes, ensuring you find the perfect match.
✨ Exceptional Quality: Whether you’re looking for a classic shape or a unique cut, we provide a diverse selection to suit your style.
With our expertise in natural diamonds, we bring you only the finest selections, crafted to perfection!
Do you offer gemstones or birthstones?
Yes! At Jwalin Jewels, we offer a wide
selection of natural and lab-created gemstones and birthstones.
💎 Customization at Its Finest: We specialize in crafting unique, personalized jewellery with these stunning stones.
✨ Endless Possibilities: Whether you’re looking for a birthstone, a specific color, or a custom design with special meaning, we bring your vision to life.
🎁 Perfect for Every Occasion: Our diverse collection ensures you’ll find the
ideal gemstone to match your style or celebrate a memorable moment.
Let us create something truly special just for you! 💖
How should I care for my jewelry?
To keep your jewellery looking its best, follow these simple care tips:
✨ Daily Wear: Remove your jewellery before workouts, showers, or applying lotions, hairspray, or chemicals like acetone.
💎 Cleaning: Gently clean your jewellery with a soft brush and warm, mild soapy water to remove dirt buildup. Rinse thoroughly to prevent soap residue and pat dry with a soft cloth—avoid tissues, as they can be too abrasive.
For more detailed care instructions, visit our ‘Clean and Care’ page, where you'll find expert tips to maintain your jewellery’s beauty and longevity!
Do you create men's jewelry?
Yes! We offer a diverse range of men's jewellery, including engagement rings, wedding bands, and other fine pieces.
💎 Custom Creations: Have a specific design in mind? We specialize in custom jewellery, crafting pieces tailored to your unique style and preferences.
✨ Personalized Perfection: Whether you're looking for something classic or completely one-of-a-kind, we bring your vision to life with expert craftsmanship.
At Jwalin Jewels, we create jewellery as unique as you!
Does your company provide wholesale options for business-to-business customers?
Yes! We offer wholesale jewellery options designed for business-to-business customers.
✨ Perfect for Businesses: Whether you're starting a small business or need bulk purchases, we’re here to help.
💎 Reliable & High-Quality: Our wholesale selection ensures premium craftsmanship at competitive prices.
📩 Get in Touch: For more details or to discuss your specific needs, reach out to us via email or WhatsApp us at +91 9558812094 for a quicker response.
We’re dedicated to supporting your business with exceptional products and service!
Shipping Policy
Do you offer worldwide shipping?
Yes! We offer worldwide shipping to 74
countries, ensuring our jewellery reaches customers across the globe.
🌍 Global Reach: We ship to major destinations, including the USA, Canada, the UK, India, Australia, New Zealand, Hong Kong, China, Japan, Singapore, Malaysia, and many more across Europe, Africa, the Middle East, and South America.
💎 Quality, Delivered: No matter where you are, you can enjoy the elegance and craftsmanship of our jewellery.
We’re committed to making luxury accessible—wherever you are!
How will my order be delivered?
We ensure your order is delivered safely and securely with trusted shipping partners known for their near 100% secure deliveries.
📦 Reliable Couriers: Depending on your location and preference, we ship via USPS, DHL, UPS, or FedEx to guarantee a smooth and timely delivery.
✨ Handled with Care: Your jewellery is packaged with the utmost attention to detail, ensuring it reaches you in perfect condition.
💎 Your Satisfaction Matters: Safe delivery and your happiness are our top priorities!
Shop with confidence, knowing your order is in good hands. 🚚
Will I need to pay any customs duty?
Yes, if applicable in your country.
Customs duty requirements vary by destination.
✅ No customs duty for shipments to the USA, Australia, UK, Singapore, Malaysia, Hong Kong, New Zealand, the Middle East, and South America.
💰 Possible customs duty for Canada and European countries, but it will not exceed $30 USD.
📞 Hassle-free process: If any customs duty applies, our shipping partner will contact you directly for payment.
We strive to make your shopping experience smooth and transparent!
How long does delivery take?
We offer two shipping options to suit your needs:
📦 Standard Shipping: Delivered via registered post, typically taking 10-15
days after shipment.
⚡ Express Shipping: For faster delivery, we use UPS, DHL, or FedEx, ensuring arrival within 7-8 days. This option is available for an additional USD 45 and can be selected at checkout.
Choose the shipping method that works best for you!
Does paying for express or expedited shipping reduce the production time?
No, choosing express shipping does not impact production time. The creation of your jewellery remains the same, regardless of the shipping method selected.
🚚 Standard Shipping: Delivery takes 10-15 days after production.
⚡ Express Shipping: Speeds up delivery to 7-8 days, but production time stays unchanged.
The difference is in how quickly your order reaches you after it’s ready to ship!
Do you provide a rush order service?
Yes! We offer a rush order and delivery option for those who need their jewellery quickly.
⚡ Priority Production: Your order is fast-tracked for quicker completion.
🚀 Express Shipping Included: Ensures delivery within the committed timeframe.
💰 Additional Fee: Available for USD 75.
📩 How to Request: Simply send us a message after placing your order to confirm the rush service.
Need it fast? We've got you covered!
Return & Exchanges
Do you accept returns, exchanges, and cancellations?
Yes, we have policies in place for returns, exchanges, and cancellations:
🔹 Returns: We offer a 30-day return policy. You must request a return within 21 days of delivery and ensure the item is sent back within 30 days.
🔹 Exchanges: Allowed within 30 days of delivery, but only for pre-made jewellery or listed items. Custom orders are non-returnable and non-exchangeable.
🔹 Cancellations: If you need to cancel, message us within 48 hours. After that,
a 15% cancellation fee applies.
We aim to provide a smooth and hassle free shopping experience!
Can I return a custom or personalized order?
No, custom and personalized orders cannot be returned or exchanged.
🛠️ Made Just for You: These pieces are crafted to your exact specifications, making them unique and non-returnable.
✅ Finalize with Confidence: We recommend reviewing all details carefully before placing your order to ensure it meets your expectations.
Every custom piece is made with precision and care—just for you!
Do I need to pay for shipping back?
Yes, customers are responsible for return shipping costs.
📦 Proper Packaging: Please return the item with all original documents and packaging to ensure its safety during transit.
✅ Smooth Processing: This helps us efficiently process your return without any issues.
We appreciate your cooperation in maintaining the integrity of your jewellery!
